Carnal Limited is totally committed to preserving the privacy of all visitors to our website at www.carnal-online.co.uk. Please read the following privacy policy to understand how we use and protect the information that you provide to us.
We treat all information supplied by you as strictly confidential. Our data protection policy complies with the Data Protection Act 1998.
This privacy policy forms part of the carnal-online.co.uk terms and conditions, by accessing this website and/or placing an order, you agree to be bound by these terms and conditions.
Please read our Terms & Conditions under ‘Terms' and our Delivery/Returns policy under ‘Delivery'
By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.
INFORMATION THAT WE COLLECT FROM YOU
When you visit, register or order products or services on www.carnal-online.co.uk you may be asked to provide certain information about yourself including your name, contact telephone number, address and E-mail address.
We may also collect information about your usage of our website as well as information about you from messages you post to the website and E-mails or letters you send to us. This information may include your comments, recommendations, browser type, visit frequency and spend history.
To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.
USE OF YOUR INFORMATION
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve, develop our business and for the purpose of loyalty voucher consideration.
In particular and only when consent has been given we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.
DISCLOSURE OF YOUR INFORMATION
The information you provide to us will not be accessed by or given to third parties unless they act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.
If you change your mind about being contacted by us in the future, please let us know at privacy@carnal-online.co.uk
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
COOKIES
Cookies are small amounts of information which we may store on your computer.
Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know at privacy@carnal-online.co.uk.
SECURITY AND DATA RETENTION
We employ the highest standard of security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.
We do not retain, share or have any means of viewing your credit card or debit card details, these details are only taken by Worldpay via their 128 bit encryption server.
Carnal Limited or its employees will never, for any reason request your card details either by telephone, email or online data collection. Payment is fully automated and we do not operate ‘customer not present' methods of payment. All payments are processed away from our website, after completion you are offered to option to return to browse further, add comments, suggestions or contact our support team.
ACCESSING AND UPDATING
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at privacy@carnal-online.co.uk. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.
CHANGES TO OUR PRIVACY POLICY
Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through E-mail notification.
BANK STATEMENTS
In the interest of discretion your bank statements will show CRNL Limited.
CONTACT
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to privacy@carnal-online.co.uk.
Draft prepared for Carnal Limited by Lawyers Direct
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